club99bet Privacy Policy: How We Handle Your Account Data
At club99bet, your account information — from login details to payment records involving Upay or Bank Transfer — is handled with clear rules about what we collect, why we hold it and how you can request changes. Access to this policy and any services described here depends on your local law and eligible regions.
Account data transparency
Upay & Bank Transfer records handled carefully
Your rights clearly set out
Contact route always available
POLICY FRAMEWORK
What This Privacy Policy Covers and How It Applies
This policy sets out how club99bet collects, uses and retains information about you when you create an account, access the lobby or carry out a transaction. When you register, we collect the details you enter — your name, contact address, and the payment method you choose, whether that is Upay, Bank Transfer, bKash or another supported channel. We use this data to process your account, verify your identity, handle deposits and withdrawals, and respond to any support request you raise. We do not sell your personal data to third parties. Where we share data — for example, to process a payment through a supported rail like Upay or Bank Transfer — it is only to the extent needed to complete that specific task. We retain your records for as long as your account is active and for a further period required by applicable rules, after which data is deleted or anonymised. Cookie data collected through your browser session is used only for site function and session continuity — it is not used to build a commercial profile of you. All of this applies subject to your local law and the eligible regions through which the service operates.
Upay
When you transact via Upay, only the data needed to process that specific payment is passed to the payment handler. We do not store full Upay credentials on our side beyond the reference needed for your transaction record.
Bank Transfer
Bank Transfer details you submit are used solely to process your deposit or withdrawal request. Reference numbers and amounts are kept in your account transaction log, which you can review after login.
bKash
If you connect a bKash wallet to your account, the mobile number linked to that wallet is held in your account record. You can request a correction or removal of this detail through the account settings page.
SCOPE AND BOUNDARIES
Where This Policy Applies and What Falls Outside It
This policy covers data we collect and process directly. It does not extend to third-party sites, payment processors or studios whose services you reach through the lobby — those parties operate under their own data terms. Understanding what sits inside and outside our policy helps you know exactly who holds which piece of your information.
Account Access
Data you enter when opening or logging into your club99bet account — email, password, contact details — falls fully within this policy. We control how it is stored, who can view it and when it is deleted.
Transactions
Payment references, deposit amounts and withdrawal records visible in your account wallet are covered here. The processing of the payment itself involves the payment rail operator, who holds their own policy for that leg of the transaction.
Site Content
Your browsing behaviour within the lobby — which game rooms you open, which sections you navigate — is captured in session data covered by this policy and used only for site function, not profiling.
Third-Party Services
Game studios such as Pragmatic Play, Habanero or CQ9 supply content to the lobby but do not receive your personal account data from us. Any data they collect through their game client operates under their own separate terms.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Privacy Policy
You hold several practical rights over the data we keep. You can ask us to show you what account information we hold, correct any detail that is wrong, or raise a question about how a specific piece of data is being used. These are not abstract entitlements — each one maps to a step you can take through your account or through our support channel. To review what we hold, log into your account and open the profile section; the information we have on record is shown there directly. If a detail is incorrect — a contact number or payment method reference — you can edit it from the same screen or submit a correction request to our support team. To raise a question about data use or request that we delete information no longer needed, contact us through the support route listed in the section below. We aim to respond to data requests within the timeframe required by applicable rules, and we will confirm receipt of your request in writing.
Review Your Records
Log into your account and open your profile page. The data we hold — contact details, payment method references, transaction history — is displayed there. No special form is needed to view your own information.
Correct Account Details
If a stored detail is wrong, edit it directly in account settings or send a correction request through support. We update the record once the correction is verified and confirm the change to you.
Question How Data Is Used
If you are unsure why a specific piece of your data is being held or how it is used, raise the question through our contact route. We will explain the basis in plain language and point to the relevant part of this policy.
Request Data Removal
You can ask us to delete data we no longer need. We assess each request against retention requirements under applicable rules and confirm what we can remove and what we must keep, along with the reason.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a specific question about how your data is handled, need to correct a record or want to raise a concern under this policy, the contact routes below are how you reach us. Each route connects to the same privacy-handling team — use whichever is most convenient for you.
Account Support Chat
Open the support chat from inside your logged-in account. This route carries your account context automatically, so our team can look up the relevant record straight away without additional verification steps.
Email Contact
Send a written request to our support email address shown on the contact page. Include your registered account email and the specific data matter you are raising so we can route it to the right person promptly.
Help Centre Ticket
Submit a formal ticket through the Help Centre link in your account dashboard. Tickets create a reference number and a written record of the request — useful if you need to follow up on a deletion or correction.
HOW WE PROTECT DATA
Our Data Handling Practices Explained
Transparency about how we hold your data is part of operating a service you can use with confidence. Below are the four areas where our data handling practices are most relevant to you as an account holder.
Cookies and Session Data
We use cookies to keep your session running while you move through the lobby and to remember your language and display preferences. We do not use cookies to track your activity outside this site or to build an advertising profile. You can manage cookie acceptance through your browser settings.
Account Security
Your login credentials are stored in hashed form — we do not hold your password in readable text. If you suspect unauthorised access to your account, contact support immediately through the chat or ticket route so we can secure the account and investigate.
Data Retention
We keep your account data for as long as the account is active. After account closure, we retain records for a period required by applicable rules and then delete or anonymise them. You can ask us what is held at any point by contacting support.
Policy Updates
When we change this policy in a material way, we post the updated version here and note the revision date at the top of the page. Continued use of your account after a policy update means you have had the opportunity to review the changes.
PRIVACY FAQ
Questions About Your Privacy at club99bet
These are the questions our account holders ask most often about data, privacy and their rights under this policy. If yours is not here, the support contact routes in the section above will get you a direct answer.
What personal data does club99bet collect when I open an account?
We collect the details you enter at registration — your name, email address, contact number and the payment method you link to your account, such as Upay, Bank Transfer or bKash. We also collect transaction references created when you deposit or withdraw.
Does club99bet share my data with game studios like Pragmatic Play or Habanero?
No. Studios such as Pragmatic Play, Habanero and CQ9 supply game content to the lobby but do not receive your personal account data from us. They may collect limited technical data through their own game client under their own data terms, which are separate from ours.
How do I see what information is held about my account?
Log into your account and open the profile or account settings page. Your contact details, linked payment methods and transaction history are shown there. If you believe something is missing or incorrect, raise a correction request through support.
Can I ask club99bet to delete my data?
Yes. Submit a deletion request through the Help Centre ticket route or via email. We assess each request against retention rules that apply to our operations and confirm what we can remove, what we must keep and why.
How does club99bet handle my bKash or Upay payment details?
Payment details you submit for a bKash deposit or Upay transaction are used only to process that specific request. We do not store full wallet credentials. Transaction references are kept in your account log, which you can review after login.
Does this privacy policy apply to me if I am in Bangladesh?
This policy applies to your use of club99bet where access is available. Whether you can access the service at all depends on your local law and eligible regions. If access is permitted in your region, this policy governs how we handle your data.
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