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These legal terms set out what you can expect from us and what we ask of you when you access our platform. Whether your account is funded through Upay or Bank Transfer, your rights and our obligations are laid out here — read them before you open or continue using your account.
Access to club99bet and use of our services depends entirely on the laws of your local jurisdiction and the eligible regions we operate within at any given time. We do not make blanket availability claims for Bangladesh — if local law restricts or prohibits online wagering activity in your area, those restrictions apply to you, and it is your responsibility to check before proceeding. Our terms are written to reflect that reality honestly. When you deposit through Upay or Bank Transfer, those transactions are subject to both our internal account policies and the conditions set by your payment provider. We do not override your payment provider's own terms, and any dispute involving a payment method is subject to both sets of rules simultaneously. We update these legal terms when our policy position changes. The current version is always the one shown on this page — we do not send copies by default, but you can request the current text through our support channel at any time. Using your account after a policy update means you have read and accepted the revised terms. If anything here is unclear, reach out before proceeding rather than after a dispute arises.
Transactions processed via Upay are subject to our account deposit policy and Upay's own service conditions simultaneously.
Bank Transfer deposits and withdrawals follow both club99bet account rules and your bank's applicable transaction terms.
Access is conditional on your location and local law. We do not confirm availability for any region where local regulation is unclear.
Not every part of your experience with club99bet falls under a single policy document. Understanding what these terms cover — and what sits outside them — helps you direct any question to the right place. Account access, transaction records and site content are all covered here. Third-party services connected to your account are governed separately.
Your login, account status, suspension and closure decisions are all governed by these legal terms. If your account access is restricted, the process for reviewing that decision is described in the rights section below.
Deposits and withdrawals through Upay or Bank Transfer are subject to these terms at the club99bet end. Your payment provider's own policies apply on their end — both sets of terms operate together, not in place of each other.
The games, odds, live table streams and promotional materials we publish on this site are our content, subject to our editorial and legal standards. Game outcomes from studios like Pragmatic Play or Habanero are governed by those studios' certified RNG processes.
Any service not directly operated by club99bet — including your bank, mobile wallet provider or internet service — is outside the scope of these terms. We are not liable for outages, delays or policy changes on their side.
Knowing your rights is one thing — knowing how to act on them is what matters. Under our policy, you can review your transaction history directly in your account dashboard after login. Every deposit, withdrawal and adjustment is logged there in date order. If you believe a record is incorrect, you can raise a correction request through our support channel and we will investigate within the timeframe stated in our support response policy. You can also ask us to clarify any clause in these terms at any time — just send your question through the contact path below. Account closure requests are handled by the same support team; we do not make that process difficult. What we ask in return is that you raise questions before a dispute escalates, because early contact gives both sides a better path to resolution.
Open your account dashboard after login to see the full transaction log — deposits via Upay or Bank Transfer, withdrawals and any balance adjustments are all recorded there.
If your registered name, contact details or payment method information is wrong, submit a correction through the support channel. We will verify the change against your original registration.
If a clause in these terms is unclear, contact support and quote the specific section. We respond with a plain-language explanation, not a referral to external legal counsel.
Submit a closure request through support. Outstanding balances must be withdrawn to your Upay wallet or bank account before closure is completed — the steps are shown in your account settings.
If you have a question that these terms do not answer clearly, or if you need to act on one of the rights described above, contact us through one of the paths below. We handle policy queries separately from general account help so your question reaches the right team.
Open the live chat widget on any page of the site. Select the policy or account category when prompted so your message is routed correctly from the start.
Send your legal or policy question by email to our support address. Include your registered account details and the specific clause or transaction you are asking about.
Log in and go to the Help section in your account dashboard. From there you can submit a formal policy query and track the response without leaving your account.
We collect only the account and transaction data needed to operate your account and process payments through Upay or Bank Transfer. We do not sell your data to third parties. Cookies on this site are used for session management and to keep your account state consistent between pages — you can review and adjust cookie preferences in your browser settings at any time.
We keep your account and transaction records for as long as your account is active and for a period after closure as required by our operational policy. You can request a summary of the data we hold by contacting support.
Your account is protected by password authentication. We strongly recommend using a unique password not shared with your email or payment accounts. Suspicious login activity is flagged and you will be notified through your registered contact details.
Session cookies keep you logged in while you browse the lobby. Analytics cookies help us understand which parts of the site — live tables, slots, the sportsbook — see the most activity. No tracking cookie is tied to your payment details.
When we update these legal terms, the revised version replaces this page immediately. We do not send individual notifications by default, but you can request the change log through support if you want to review what changed.
The questions below cover what we hear most often from account holders in Bangladesh about this policy. If yours is not here, use the support paths listed above.
Availability depends on your local law and the eligible regions we operate in at the time you access the site. We do not confirm legal clearance for any specific location. Check your local regulations before opening or continuing to use an account.
The current version is always the one shown on this page. We do not distribute copies automatically. If you need a dated copy for your records, contact support and we will provide the version currently in effect.
Log in and check your transaction history in the account dashboard first. If the record does not match what you expected, contact support with the transaction reference. Note that Upay and Bank Transfer each have their own dispute processes — both may need to be involved depending on where the discrepancy sits.
You can request a data summary or deletion by contacting support. We will review the request against our retention obligations — some transaction data is kept for a defined period after account closure as part of our operational policy, and cannot be deleted during that window.
Continuing to use your account after a terms update means you have accepted the revised version. If you do not agree with a change, you should close your account before using it further. The support team can walk you through the closure process and help you withdraw any remaining balance.
Game content from studios such as Habanero and Pragmatic Play is governed by those studios' own certified processes. We make their titles available in our lobby but we are not liable for studio-side faults. Contact support to log the issue — we will investigate and liaise with the relevant studio on your behalf.